Sko-Die E-Newsletter - December 2012

On behalf of Sko-Die and all of its employees, I would like to sincerely thank all of our customers for their business in 2012. We wish you a very happy holiday season and a prosperous New Year.

Enjoy this installment of the Sko-Die e-newsletter as it highlights our commitment to customer service, Sko-Die's feature spot on "Manufacturing Marvels", and our sponsorship of the Niles West High School (Skokie, IL) Auto Club Racing Team.

Happy Holidays,

Patrick Steininger
President

A Thank You to Our Customers

Commitment to Customer Service

Jeff Curtin Customer Service Manager

The Customer Service Department at Sko-Die operates toward one goal, complete customer satisfaction. 
           
Focusing on meeting all customer expectations starts before an order is placed, flows through the order process and includes the follow-up to make sure that expectations have been met, or preferably, exceeded.  But it does not end with an order, it is a continual process of communication and anticipation of future needs.  It is working with every customer to make sure that Sko-Die is providing a product and service that fits with their operational needs and also helps them maximize their profitability.
           
Sko-Die integrates the customer service function into all aspects of its operation.  Sales, operations, engineering, quality control and even shipping and receiving all rely on the customer relationships that are built and maintained on a daily basis.  Customer service becomes the single source for any questions or special requirements.

Jeff Curtin, Manager of Customer Service, is in charge of Sko-Die’s efforts to make sure the customer experience is always positive.  Jeff is a veteran Sko-Die employee of 31 years.  His experience as a tool and die maker/designer, production manager and plant manager give him the unique ability to help a customer with any requests or questions. 

Jeff truly has a passion for taking care of customers.  His ability to listen combined with his knowledge and experience allows him to offer help in any situations.  His strategic planning talent and problem solving ability gives the Sko-Die customer a “go to” source for consulting on their production and supply chain needs.             

CLICK HERE to read Jeff's bio

Sko-Die featured on “Manufacturing Marvels”

Sko-Die, Inc. will be featured on the Fox Business Network “Manufacturing Marvels” on December 18 at approximately 8:30pm CST. 

This award winning program presents 2 minute pods featuring American manufacturers, their products, processes and customers.  The narration is done by John Criswell a nationally acclaimed voice talent who was a news anchor on CBS and ABC news for over 40 years.

Watch Fox Business Network's "Manufacturing Marvels" featuring Sko-Die on December 18th  at approximately 8:30pm CST.

• Direct TV - Channel 359
  
• Dish Network - Channel 206
  
• AT&T U-verse - 1211/211
  
• Your local cable networks

Sko-Die Sponsors High School National Champion

Sko-Die is proud to be a sponsor of the Niles West High School (Skokie, IL) Auto Club Racing Team. This group of dedicated and talented students became champions of the National Hot Rod Association (NHRA) North Central Division Summit Racing Series.

The auto club president and driver of the drag race car is John Wheeler. John is the son of Chris Wheeler, Sko-Die’s Design Engineer and 32 year veteran employee.

The winning 1978 Dodge Aspen was powered by a Dodge small block 360 cu. in. V8 that was bored and stroked to 409 cu. in. It was built with aluminum heads and developed approximately 450HP.

CLICK HERE to read the article detailing this great achievement (PDF)

For more information visit www.skodie.com

Sko-Die Inc.| 8050 Austin Ave. - Morton Grove, IL 60053
Phone: 800-486-4756 | Fax: 847-966-0322